Questions, answered.
Everything you need to know about shopping with Elavae Paper, all in one place. Can't find what you're looking for? We're always happy to help.
01. Products & Customization
What sizes are available?
Our products are available in a variety of popular planner sizes, including A6, A5, Half Letter, and Full Letter. Available sizes may vary by product, so be sure to check each listing and our Size Guide before ordering.
What products does Elavae Paper offer?
Elavae Paper creates thoughtfully designed planner essentials that bring together style and function. From decorative dashboards to functional inserts and more, our growing collection is designed to help you make your planner your own.
Can I choose my punch style?
Yes! We offer a selection of punch styles, including ring-punched, disc-punched, and unpunched options. Available options depend on the product and size selected.
Can I mix and match different designs?
Absolutely! Our collections are designed to complement one another, making it easy to mix styles, coordinate your favorites, and create a planner that's uniquely yours.
What materials do you use?
Our paper products are crafted using premium materials selected for their quality and finish. Material options, including matte cardstock and select vellum designs, are listed on individual product pages.
02. Ordering & Shipping
How long does it take to process my order?
Every order is prepared with care. Current processing estimates are provided during checkout and may vary depending on order volume.
How much does shipping cost?
We offer free shipping on orders over $35. For orders below that amount, shipping costs are calculated at checkout.
Will I receive tracking information?
Once your order is on its way, you'll receive a shipping confirmation email with tracking information when available.
Can I change or cancel my order?
Need to make a change? Contact us as soon as possible. We begin preparing orders promptly, so changes and cancellations may not always be possible.
03. Returns & Order Issues
Do you accept returns or exchanges?
We want you to love everything you order! Please visit our Return Policy for details about eligibility, timeframes, and how to request a return or exchange.
What if my order arrives damaged or incorrect?
We're happy to help make things right. Email us at heyfriend@elavae.com with your order number and photos of the issue, and we'll work with you to find a solution.
What if my package is delayed or missing?
Start by checking the tracking information provided in your shipping confirmation. If your package appears lost or significantly delayed, reach out to us and we'll help you look into it.
04. Product Care & Compatibility
Will your products fit my planner?
Our products are designed for popular planner sizes and binding systems. Because planners can vary by brand, we recommend reviewing the dimensions and punch options on each product page before purchasing.
How should I care for my planner products?
To keep your paper products looking their best, avoid moisture, excessive handling, and prolonged direct sunlight. We recommend storing them flat or securely inside your planner when not in use.
Are your products laminated?
Our standard paper products are not laminated, allowing the natural texture and finish of the materials to shine. Any specialty finishes will be noted in the product description.